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Private and confidential

EAP professional counselors are located away from your workplace location, and Magellan does not reveal to the company the names of or reasons for individuals seeking EAP assistance. Unless your supervisor identifies and discusses with you a situation where EAP benefits would be beneficial, you tell others, or the law requires disclosure, no one at the company will know that you are using the program. In situations involving real or potential harm to individuals (for example, child abuse cases or direct threats of violence against a person), laws require that certain notifications be made. EAP counselors will comply with these laws and disclose required information.

Professional counselors

Magellan makes available the counseling and referral services offered by EAP through a network of contracted EAP counselors. Counselors include trained psychologists, family and marriage counselors, social workers and therapists who specialize in resolving personal problems.

No charge for EAP services

Many problems can be resolved in just a few visits with an experienced counselor. EAP may provide you or your eligible family members with up to eight visits in a calendar year for each problem.

If you need more counseling visits than are provided under EAP - or if you need services that are not provided by EAP - the EAP counselor will refer you to outside services which may be a covered service under your medical plan. If the EAP counselor determines that more intense services are needed, you may be immediately referred to an appropriate mental health provider. The cost of the additional or outside services is not covered under EAP but may be partly covered by your medical plan; refer to the summary of benefits and coverage (SBC) for your medical plan or contact ExxonMobil Benefits Service Center (see Information sources at the front of this SPD) for information.

You can search this SPD section by section or click here to create a single searchable document.