The information described in this document along with the Certificate and the Benefits at a Glance found on Cigna’s ExxonMobil Educational Landing Page constitute the Summary Plan Description (SPD) for the ExxonMobil International Medical and Dental Plan (the Plan). If there is a conflict or difference between this SPD and the ExxonMobil International Medical and Dental Plan document or the Certificate, the ExxonMobil International Medical and Dental Plan document or Certificate will govern, as applicable.

The ExxonMobil International Medical and Dental Plan is fully-funded. An insurance company collects premiums and underwrites coverage. Please contact Cigna for further details. ExxonMobil is responsible for determining the rules of eligibility for the Plan. Please contact ExxonMobil Benefits Service Center about the participation rules described in this SPD.

Information sources

When you need information, you may need to contact one or more of the following sources.

For copy of the Certificate:

To obtain a copy of the Certificate, log in into  www.cignaenvoy.com. Certificate can be found under the Announcements  section on the Home page.

You can always request a copy of the Certificate by contacting Cigna Global Service Center at the numbers described below.

For claims administration:

Contact Cigna for pharmacy, medical/surgical, behavioral health and substance abuse claims forms, claims payment and other claims inquiries.
Refer to the Certificate or Benefits at Glance documents for those services that may require prior authorization.

Phone numbers and website:

Cigna Global Service Center

• Collect (outside the U.S.): 001.302.797.3100
• Toll Free (within the U.S. and Canada): 1.800.441.2668

Available 24 hours a day, 7 days a week

You can search for network providers through www.cignaenvoy.com.

Benefits Administration

Customer Service Representatives can provide specialized assistance.

Your Total Rewards portal (digital.alight.com/exxonmobil)

Alight Mobile app  (available through Apple App Store or Google Play)

References throughout this guide refer to the ExxonMobil Benefits Service Center

Phone numbers and Addresses:

ExxonMobil Benefits Service Center

Monday – Friday 8:00 a.m. to 4:00 p.m.
(Central Time), except certain holidays 
Toll-Free: 1-833-776-9966

ExxonMobil Benefits Service Center
DEPT 02694
PO Box 64116
The Woodlands, TX, 77387-4116

ExxonMobil sponsored sites:

• EM Connect, Can be accessed at work by employees.
• ExxonMobil Family, the Human Resources Internet Site — Can be accessed by everyone at www.exxonmobilfamily.com.
• Your Total Rewards portal - can be accessed from home by everyone