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Disability Plan

Summary plan description of the ExxonMobil Disability Plan as of January 2023

About the Disability Plan

This summary plan description (SPD) summarizes your benefits under the ExxonMobil Disability Plan. It does not contain all plan details. In determining specific benefits, the full provisions of formal plan documents, as they exist now or as they may exist in the future, always govern. Copies of these documents are available for your review.

Applicability to represented employees is governed by collective bargaining agreements and any local bargaining requirements.

Information sources

When you need information, you may contact:

Employees, Retirees and survivors call:
ExxonMobil Benefits Service Center
Monday – Friday 8:00 a.m. to 6:00 p.m. 
(U.S. Eastern Time), except certain holidays

ExxonMobil Benefits Service Center
P.O. Box 18025
Norfolk, VA 23501-1867 

Toll-Free: 1-800-682-2847
or 800-TDD-TDD4 (833-8334) for hearing impaired  

Effective January 2, 2024, Alight will be the new administrator of ExxonMobil’s health, life insurance, and pension plans. If you need assistance, please contact:

ExxonMobil Benefits Service Center
Phone: 833-776-9966
Hours: 8am – 4pm CST, Monday through Friday, except certain holidays
Your Total Rewards portal:

Alight Mobile app  (available through Apple App Store or Google Play)

Dept 02694, PO Box 64116, The Woodlands, TX, 77387-4116

Employees can enroll/change benefits on ExxonMobil Benefits Web (  when a change in status occurs.

For Long-Term Disability Benefits

Products are administered or insured by Connecticut General Life Insurance Company (Cigna), which is not affiliated with New York Life Insurance Company or its affiliates.  New York Life Group Benefits Solutions provides certain administration services on behalf of Cigna. New York Life Group Benefits Solutions services provided by Life Insurance Company of North America (LINA) and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.

New York Life Group Benefits Solutions
P.O. Box 709015
Dallas, TX 75370-9015

ExxonMobil sponsored sites – Access to plan-related information for employees, retiree, and their family members.

  • Employee Connect, the Human Resources Intranet Site — Can be accessed at work by current employees.
  • ExxonMobil Family, the Human Resources Internet Site — Can be accessed from home by everyone at
  • Retiree Online Community Internet Site — Can be accessed from home by retirees and survivors only at
  • ExxonMobil Benefits Service Center at Xerox Internet Site — Can be accessed from home by everyone at


The ExxonMobil Disability Plan provides income to you during periods when you cannot work due to illness, injury or pregnancy/childbirth. The Plan covers both short-term and long-term absences from work caused by on- or off-the-job illnesses and injuries. Besides providing income benefits, the Plan also makes a voluntary rehabilitation program available, when appropriate.

To help you find specific plan information quickly and easily, this SPD includes these helpful tools:

  • Plan at a glance, a quick user's guide highlighting plan basics.
  • References throughout the SPD to places you can get more information, such as the HR Intranet site.
  • A list of Key terms containing definitions of some words and terms used in this SPD.

A careful reading of this SPD will help you understand how the Plan works so you can make the best use of it. You may obtain additional information through the sources shown under the Information sources section. 

Plan at a glance

Eligibility and enrollment

Once you are eligible, your participation is automatic. You do not enroll in this Plan. See Eligibility and enrollment

Short-term disability benefits

These benefits are paid while you are temporarily unable to work due to a disability — whether industrial or non-industrial. See Short-term disability benefits. 

Long-term disability benefits

If you are unable to return to work because of your disability, the Plan provides a continuing source of income. The availability, amount and duration of the benefit depends on a number of factors. See Long-term disability benefits.

Disqualification for benefits

You must meet the Plan's requirements. See Short and long-term disability benefits disqualification.

Guaranteed payments

The Plan makes a death benefit payment to a surviving beneficiary in certain situations. See When LTD benefits stop. 


This voluntary program is available if you want to participate and rehabilitation is a realistic goal. See Rehabilitation program.

Administrative and ERISA information

This plan is subject to rules of the federal government, including the Employee Retirement Income Security Act of 1974, as amended (ERISA), not state insurance laws. See Administrative and ERISA information Section.

Key terms

This is an alphabetized list of words and phrases, with their definitions, used in this SPD. See Key terms.

You can search this SPD section by section or click here to create a single searchable document.