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Employee Assistance Program

Summary plan description of the Employee Assistance Program (EAP) as of January 2024


The ExxonMobil Employee Assistance Program (EAP) offers confidential, professional counseling for personal problems requiring limited intervention and referral services. Short-term counselling through EAP is available either virtual or in person, or a combination of both. You also have access to the following resources: resiliency coaching; digital Cognitive Behavioral Therapy (CBT) through an interactive digital program that addresses stress, depression, anxiety, substance use, mindfulness, insomnia, and more; an online platform available 24/7; credentialed clinicians with expertise in children for caregivers of children with special needs; and work-life assistance resources including legal/financial services and referrals. EAP coverage is automatic for eligible employees and family members at no cost to you.

EAP is described in this SPD. These tools help you find specific information quickly and easily.

  • Information sources, places where you can get more information.
  • Plan at a glance, highlighting plan basics.
  • A list of Key terms containing definitions of some words and terms used in this SPD.

A careful review of this SPD will help you understand how the Plan works so you can make the best use of it.

You may obtain additional information through the sources shown in the Information sources section.

Information sources

Care manager — Arranges for and provides counseling services.

Phone number:
24 hours a day, seven days a week

Website: Register using your Organization web ID: exxonmobil.

App: GuidanceNowSM

ExxonMobil Benefits Service Center – Provides plan-related information.

Phone: 833-776-9966
Hours: 8am – 4pm CST, Monday through Friday, except certain holidays
Your Total Rewards portal:

Alight Mobile app  (available through Apple App Store or Google Play)

Dept 02694, PO Box 64116, The Woodlands, TX, 77387-4116

ExxonMobil sponsored sites –Provides employees and their family members access to plan-related information.

  • EM Connect, the Human Resources Intranet Site — Can be accessed at work by current employees.
  • ExxonMobil Family, the Human Resources Internet Site — Can be accessed from home by everyone at

You can search this SPD section by section or click here to create a single searchable document.