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Employee Assistance Program

Summary plan description of the Employee Assistance Program (EAP) as of January 2023

This summary plan description (SPD) of the ExxonMobil Employee Assistance Program (EAP or the Plan) does not contain all the Plan details. In determining the scope of the EAP’s benefits, the full provisions of the EAP plan document, as they exist now or as they may exist in the future, always govern. Copies of these documents are available for your review.

Applicability to represented employees is governed by collective bargaining agreements and any local bargaining requirements.


The ExxonMobil Employee Assistance Program (EAP) offers confidential, professional counseling for personal problems requiring limited intervention and referral services. Short-term counselling through EAP is available either virtual or in person, or a combination of both. You also have access to the following resources: resiliency coaching; digital Cognitive Behavioral Therapy (CBT) through an interactive digital program that addresses stress, depression, anxiety, substance use, mindfulness, insomnia, and more; an online platform available 24/7; credentialed clinicians with expertise in children for caregivers of children with special needs; and work-life assistance resources including legal/financial services and referrals. EAP coverage is automatic for eligible employees and family members at no cost to you.

EAP is described in this SPD. These tools help you find specific information quickly and easily.

  • Information sources, places where you can get more information.
  • Plan at a glance, highlighting plan basics.
  • A list of Key terms containing definitions of some words and terms used in this SPD.

A careful review of this SPD will help you understand how the Plan works so you can make the best use of it.

You may obtain additional information through the sources shown in the Information sources section.

Information sources

Care manager — Arranges for and provides counseling services.

Phone number:
24 hours a day, seven days a week

Website: Register using your Organization web ID: exxonmobil.

App: GuidanceNowSM

ExxonMobil Benefits Service Center – Provides plan-related information.

Phone: 800-682-2847
Hours: 8 a.m. to 6 p.m. ET, Monday through Friday, except certain holidays

P.O. Box 18025
Norfolk, VA 23501-1867

Effective January 2, 2024, Alight will be the new administrator of ExxonMobil’s health, life insurance, and pension plans. If you need assistance, please contact:

ExxonMobil Benefits Service Center
Phone: 833-776-9966
Hours: 8am – 4pm CST, Monday through Friday, except certain holidays
Your Total Rewards portal:

Alight Mobile app  (available through Apple App Store or Google Play)

Dept 02694, PO Box 64116, The Woodlands, TX, 77387-4116

ExxonMobil sponsored sites –Provides employees and their family members access to plan-related information.

  • Employee Connect, the Human Resources Intranet Site — Can be accessed at work by current employees.
  • ExxonMobil Family, the Human Resources Internet Site — Can be accessed from home by everyone at

Plan at a glance

Eligibility and enrollment  

You do not need to enroll — coverage begins for you and your eligible family members as soon as you meet the eligibility requirements regardless of enrollment in the ExxonMobil Medical Plan. See Eligibility and enrollment for more information.

How the Plan Works  

The Plan provides short-term counseling services, work-life support and services, legal and financial guidance, trainings, community referral services, online platform, resiliency coaching, digital Cognitive Behavioral Therapy (CBT) and more. You will be provided up to eight (8) counseling sessions per issue per year and all counseling services are arranged by and provided through ComPsych, the Care Manager for this Plan. Resiliency coaching and access to online tools and resources, including digital CBT programs, do not count towards your eight session limit.  The benefits provided through the EAP are provided at no cost to you and your eligible family members

Administrative and ERISA information  

This Plan is subject to rules of the federal government, including the Employee Retirement Income Security Act (ERISA), not state insurance laws. You and your family members who lose eligibility may continue EAP coverage for a limited time in certain circumstances. The EAP is intended to qualify as an “excepted benefit” plan that is exempt from complying with the Affordable Care Act market reforms.  As an excepted benefit, the EAP does not provide significant benefits in the form of medical care. The EAP benefits are not coordinated with any other group health plan and benefits are independently administered by the Care Manager.  Participants are not required to pay premiums and no cost-sharing requirements are imposed.

See Administrative and ERISA information.

Key terms

This is an alphabetized list of words and phrases, with their definitions, used in this SPD. These words are underlined and linked throughout the SPD for easy identification.  See Key terms.  

You can search this SPD section by section or click here to create a single searchable document.