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Information Sources
Information Sources of the Retiree Medical Plan - POS II A and POS II B Options
When you need information, you may contact one or more of the following sources. Please read carefully:
For claims administration:
Contact Aetna for medical/surgical and behavioral health and substance abuse claims forms, claims payment, and other claims inquiries.
Contact Express Scripts for pharmacy claims forms, claims payment, and other claims inquiries.
For benefits information:
Contact Aetna for medical/surgical benefits information, including clinical guidelines, benefits predeterminations, and providers participating in the Aetna Choice POS II network. Aetna also provides hospital precertification review for inpatient medical services as well as for certain other medical services, tests, and equipment. Ask to speak to a health advocate nurse for ongoing consultation and referral services.
Contact Magellan for behavioral health and substance abuse benefits information, including clinical guidelines, benefits predeterminations, and providers participating in the Magellan Preferred Provider (PPO) network. Magellan also provides hospital precertification review for inpatient behavioral health and substance abuse services as well as for certain other behavioral health and substance abuse services, tests, and equipment. Ask to speak to a behavioral health advocate for ongoing consultation and referral services.
Contact Express Scripts for pharmacy benefits information, including clinical guidelines, benefits predeterminations, and providers participating in the Express Scripts pharmacy network. Express Scripts also provides precertification review for certain pharmacy services, medications, and equipment. Ask to speak to a Therapeutic Resource Center (TRC) pharmacist for ongoing consultation and referral services.
References to Benefits Administration throughout this SPD pertain to the ExxonMobil Benefits Service Center. Contact the Benefits Services Center for benefits administration information, including enrollment and eligibility inquiries.
Phone numbers and addresses:
Aetna Member Services
800-255-2386
Monday – Friday 8:00 a.m. to 6:00 p.m.
(U.S. Central Time), except certain holidays
Automated Voice Response - 24 hours a day, 7 days a week
Aetna
P. O. Box 981106
El Paso, TX 79998-1106
To visit Aetna’s website: www.aetna.com
Magellan Healthcare
800-442-4123
314-387-4700 (international, call collect)
24 hours a day, 7 days a week
Magellan Healthcare
14100 Magellan Plaza Drive
Maryland Heights, MO 63043
To visit Magellan’s website: https://magellanascend.com/ (enter 800-442-4123)
Express Scripts
800-695-4116
800-497-4641 (international, use appropriate country access code depending on country from which you are calling)
Express Scripts Home Delivery
P.O. Box 66577
St. Louis, MO 63166-65777
Direct Reimbursement Claim Form:
Express Scripts
ATTN: Commercial Claims
P.O. Box 14711
Lexington, KY 40512-4711
Direct Reimbursement Claim Forms may also be faxed to: 608 741-5475
To visit Express Scripts website: www.express-scripts.com.
ExxonMobil Benefits Service Center
Monday – Friday 8:00 a.m. to 6:00 p.m.
(U.S. Eastern Time), except certain holidays
Toll-Free: 1-800-682-2847
or 800-TDD-TDD4 (833-8334) for hearing impaired
ExxonMobil Benefits Service Center
P.O. Box 18025
Norfolk, VA 23501-1867
ExxonMobil sponsored sites - Access to plan-related information including claim forms for retirees, survivors, and their family members.
- ExxonMobil Family, the Human Resources Internet Site — Can be accessed by everyone at www.exxonmobilfamily.com.
- Retiree Online Community Internet Site — Can be accessed by retirees and survivors only at www.emretiree.com.
- ExxonMobil Benefits Service Center Internet Site — Can be accessed by everyone at www.exxonmobil.com/benefits.