Member Services department
Customer service representatives (CSRs) are trained to answer your questions and to assist you in using the Plan properly and efficiently.
Call the Member Services toll-free number on your ID card to:
- Ask questions about benefits, referrals and coverage,
- Change your PCP, or
- Notify Aetna about an emergency.
Please call your PCP’s office directly with questions about appointments, hours of service, referrals or medical matters.
Also, you must notify the Benefits Service Center of changes that might affect your eligibility and enrollment status, such as changes in your name or telephone number.
You can access Aetna on the internet at www.aetna.com to conduct business with the Member Services department electronically.
When you visit the Member Services site, you can:
- Find answers to common questions,
- Change your PCP,
- Order a new ID card, or
- Contact the Member Services department with questions.
Please be sure to include your ID number and e-mail address.