Culture of Health is a set of programs and resources to support the overall health of our workforce both at work and at home, including online tools and resources for individual goal setting, a personal health survey, and an annual biometric screening. These tools and resources are available to all eligible employees and family members (age 18 and older) eligible to enroll in the Medical Plan.
Additional integrated Health Management programs are available to participants in the Cigna option, and they are designed to help you improve your health and to assist you in obtaining good health care when care is needed. It reflects a commitment by you and the company to good health and quality care. The Health Management tools and resources available to Cigna participants include a 24 Hour Nurse Line, Medical and Behavioral Health Advocates, Condition Management Programs, Cancer Care Program, Online Diabetes Prevention Program, Fertility Services Counselling, Expert Medical Opinion Services, and Centers of Excellence.
The tools and resources offered through Culture of Health are available to you at no additional costs. However, health care claims (e.g., doctor's fees or facilities charges) are processed according to the Medical Plan provisions discussed earlier.
Personal Health Survey
This online questionnaire, available on the company’s designated online health platform, is a quick and easy way to:
- Assess your health status,
- Learn how to maintain your health, and
- Put together a plan to address health risks.
The Personal Health Survey can help identify conditions you and your doctor may need to monitor and manage. The survey is completely confidential, and you may choose to have your results sent to a Health Advocate for review.
24-Hour nurse line
Trained, licensed nurses are available by telephone at 1-800-564-9286, 24 hours a day, 7 days a week to answer routine questions about your health, or questions about a specific medical situation, condition or concern. However, these nurses cannot diagnose medical conditions, prescribe medication or give specific medical instruction. Topics discussed during your call may include services and expenses not covered under the Plan. The nurse may refer you to a Health Advocate for a more detailed conversation if you face a health risk or serious medical condition.
Health Advocate Program
The Health Advocate Program provides direct support to you, your family, and your treating physician(s) in the management of specific health care needs. The Health Advocate staff consists of registered nurses, supported by a medical director. Once you begin working with a Health Advocate, the nurse will work personally with you as long as you need support.
Health Advocates will assist you to coordinate a wide array of health care-related support and educational services. As situations require, your Health Advocate will assist you with admission, counseling, inpatient advocacy, discharge planning and home counseling. The nurse will also act as your proactive partner, working directly with you to help you navigate the health care delivery system by assisting with the coordination and management of your health care needs and collaborating with others involved in your treatment. Your Health Advocate could refer you to a Condition Management nurse if you are identified as needing treatment for a condition that is included in the program.
If you or a family member is identified as having an illness or condition or if you have signs or symptoms that indicate that you are at risk for contracting a serious illness or condition and you have primary coverage under the ExxonMobil Medical Plan, a Health Advocate may contact you to provide support, information, and guidance.
Condition Management Program
If you have certain chronic illnesses and meet certain eligibility criteria, you may be contacted by a licensed registered nurse through the Condition Management Program offered by Optum or you can contact Optum directly at 1-800-557-5519. These specifically trained nurses focus on helping participants with conditions in which education, daily choices, and lifestyle decisions can have a significant effect on health and the progression of the condition. If you elect to work with a condition management nurse, you will receive educational materials, assistance in managing your condition, and personal support.
Condition management programs available through Optum include congestive heart failure, coronary artery disease, diabetes, chronic obstructive pulmonary disease (COPD), and orthopedic health support programs.
If you are newly diagnosed with cancer, undergoing active treatment for cancer, or are experiencing a recurrence, you may be referred to a specifically trained Cancer Care nurse through your Health Advocate or Condition Management nurse. Referrals will be made to Optum for support to those undergoing treatment or you can contact Optum directly at 1-800-557-5519.
Online Diabetes Prevention Program
If you are at risk for diabetes and meet certain eligibility criteria, you have access to a digital lifestyle change program through Omada, including an interactive online platform that adapts to you, a health coach to keep you on track, a wireless smart scale to monitor your progress, and a small online peer group for real-time support. A Health Advocate nurse may refer you to the program, or you can visit OmadaHealth.com/exxonmobil to confirm your eligibility and enroll online.
Fertility Services Counselling
If you or a family member requires fertility services, the Plan’s designated fertility services network organization, Progyny, also offers digital tools and resources, as well as ongoing support and guidance from a dedicated Patient Care Advocate (PCA). Your PCA acts as a confidential resource to discuss all aspects of fertility, from coordinating appointments and helping you find a clinic that’s right for you, to treatment questions and emotional support.
833-851-2229 (8 a.m. – 8 p.m. CT)
Expert Medical Opinion Services
If you or a family member receive a diagnosis or treatment plan requiring complex medical care, you have access to expert medical opinion services through the Cigna MyConsult program. Specialists who are recognized experts in their field will review medical records related to the diagnosis and provide an opinion on the recommended treatment, including a detailed report you can share with your physician or Health Advocate nurse. Expert opinion consults are available at no additional cost to you and can be accessed through a mobile application, web portal, or phone.
Cleveland Clinic MyConsult
800-223-2273 ext. 43223 (7 a.m. – 4 p.m. CT)
MyCigna.com (click the MyConsult link)
Centers of Excellence
Centers of Excellence ("COE") are nationally recognized facilities for the treatment of certain conditions or the delivery of certain procedures where high-level knowledge and expertise provide better care and more likely positive outcomes.
COEs are not available for all diseases and all conditions or procedures relevant to a disease state. For instance, at this time there are COEs for pancreatic cancer, but there is insufficient information available to select COEs for lung cancer. Changes to identified COEs may occur in the future. If you would like to learn more about different COE options you will need to contact the 24 hour nurse line who will put you in contact with a Health Advocate who will be able to discuss different options with you.
Participation in a COE program is voluntary, and designed to direct participants to nationally recognized facilities with more positive outcomes. A COE-recommended treatment plan, however, must meet the Medical Plan provisions for medically necessary care in order for claims to be eligible for reimbursement.
Whenever clinically appropriate, you will be referred to a local COE. If access to a clinically appropriate COE requires the patient to travel 75 or more miles, the Medical Plan will reimburse reasonable transportation costs for you and a caregiver. The Medical Plan will also provide a per diem for you and a caregiver to cover lodging and other expenses. If you become hospitalized, only your caregiver will receive the per diem, because food and lodging are already provided as part of the hospital charge. The per diem amounts are established by the Administrator-Benefits.
If you decide not to use a COE, you will not incur additional out-of-pocket costs for choosing another hospital in the Cigna network.