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The tools and resources offered through Partners in Health are available to you free of charge. However, health care claims (e.g., doctor's fees or facilities charges) are processed according to the Plan provisions discussed earlier. (See the sections How to File Claims, Covered Expenses, and Exclusions.)
Highly trained, licensed nurses are available by telephone, 24-hours a day, seven days a week to answer routine questions about your health, or questions about a specific medical situation, condition or concern. However, these nurses cannot diagnose medical conditions/ailments, prescribe medication or give specific medical instruction. Topics discussed during your call may include services and expenses covered or not covered under the Plan.
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Partners in Health