Index

About Medicare Supplement

Eligibility and Enrollment

The Prescription Drug Program

Other Plan Provisions

Accepting Assignment

Covered Expenses

Exclusions

Coordination of Benefits

Claims

Continuation Coverage

Administrative and ERISA Information

Key Terms

Benefit Summary

Partners in Health

Q. What is Partners in Health?

A. Partners in Health is designed to help you improve your health and to assist you in obtaining good health care, when care is needed. It reflects a commitment by you and the company to good health and quality care. The Partners in Health tools and resources include a Health Portal, a Health Assessment, and a 24 Hour Nurse Line. The Health Portal and Health Assessment are available to all employees, retirees and dependents (age 18 and older). 

The tools and resources offered through Partners in Health are available to you free of charge. However, health care claims (e.g., doctor's fees or facilities charges) are processed according to the Plan provisions discussed earlier. (See the sections How to File Claims, Covered Expenses, and Exclusions.)

Health Portal

The Health Portal is an Internet Web gateway to reliable health care information written, reviewed and approved by the medical staff of the Mayo Clinic. This Internet site is filled with useful health and health care information, including the following:

• Feature Articles — Feature articles updated regularly.
• Reference Resources — Information resources covering diseases, conditions and medications.
• Answers from Specialists — Growing library of user questions with answers from Mayo Clinic specialists.
• Information Centers — Information resources focused on specific lifestyle or condition-related topics such as asthma, cancer, or nutrition.
• Programs — Interactive programs including self-assessments, goal-setting, and tracking tools related to specific lifestyle issues or conditions such as weight management, exercise, or asthma.
• Informed Decision-Making Modules — Multimedia programs including expert opinions and patient stories in areas such as breast cancer, and middle ear infections.

You may access the Health Portal through the ExxonMobil Family Internet Web site, the ExxonMobil Retiree Web site (see Information Sources) or directly at www.exxonmobilpartnersinhealth.com.

Health Assessment

This online questionnaire, available periodically on the Health Portal, is a quick and easy way to: 

• Assess your health status; 

• Learn how to maintain your health; and 

• Put together a plan to address health risks. 

The Mayo Clinic Health Assessment can help identify conditions you and your doctor may need to monitor and manage.

24 Hour Nurse Line

Highly trained, licensed nurses are available by telephone, 24-hours a day, seven days a week to answer routine questions about your health, or questions about a specific medical situation, condition or concern. However, these nurses cannot diagnose medical conditions/ailments, prescribe medication or give specific medical instruction. Topics discussed during your call may include services and expenses covered or not covered under the Plan.